Cookie Policy

A cookie is a simple text file that is stored on your computer or mobile device by a web site, and that web site can then retrieve the contents of that cookie. Most web sites use cookies to remember information about you and your preferences, either for the duration of your visit or for repeat visits. If we didn’t use cookies, our web site would think you are a new visitor every time you move to a new page on the site. For example, if you were to enter your login details and then move to another page, our site wouldn’t be able to remember that you’d previously signed in. Cookies may be set by the web site you are visiting (‘first party cookies’) or by other web sites which provide content on the page you are viewing (‘third party cookies’).

About this cookies policy

This policy is valid for Warwick Arts Centre’s website:

Cookies used on these site can be categorised into four levels:  strictly necessary; preference/functional; performance/statistics; marketing/advertising.

Cookies which are strictly necessary

Warwick Arts Centre’s online ticketing system Spektrix and card payment authorisation service use temporary session cookies enabling customers to pass through the correct payment pathway. These cookies enable services customers have specifically asked for, they enable customers to book and purchase tickets for an event.

Cookie NamePurposeExpires
__cf_bmThis cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website.1 day
_cfduidThis cookie is used by the content network, Cloudfare, to identify trusted web traffic. 29 days 
Used to detect which cookies user has accepted. This cookie is necessary for GDPR-compliance of the website. Session
CONSENTUsed to detect if the visitor has accepted the marketing category in the cookie banner. This cookie is necessary for G DPR-compliance of the website.6090 days
PHPSESSIDPreserves user session state across page requests.Session
SESS#Preserves user states across page requests.Session

Preference/Functional Cookies

Preference cookies enable a web site to remember information that changes the way the website behaves or looks, like your preferred language. These cookies are used to enhance the customer’s experience navigating through websites, and they collect anonymous information on the pages visited. 

Performance/Statistics Cookies

These cookies allow us to track the performance and usage of the Warwick Arts Centre’s web site with anonymised "statistics". We use cookies to track your route around the web site and use the statistics that these create to improve the web site's performance and user experience. These statistics allow us to continue to provide the website and events programme.

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices (in particular device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy.

You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link. “

We also sometime use VWO, A/B testing tool. VWO uses persistent visitor-level and local storage cookies to understand visitor’s behavior and track visitor journeys on the website to deliver the best experience. The cookies track the variation a visitor views and help serve the same variation to the visitor consistently, track their goals, and determine whether they are part of a campaign, and so on. The only information that VWO collects about a cookie is a visitor ID, viz., a UUID that does not contain any personal data. A typical UUID looks like 4201E4DB-4C25-BA4DD31-C137C718D30E.

It helps distinguish one visitor from another. This means no individual or consumer can be tracked or identified by VWO. Full information on VWO cookies can be seen on the VWO website

Warwick Arts Centre occasionally uses a cookie linked to Qualtrics who provide a survey we use to help understand visitor behaviour. This in turn helps us to make improvements to the website.

Cookie NamePurposeExpires
csThis cookie is used to keep some session state information on the client in order to improve performance.End of session
osThis cookie is used to keep some session state information on the client in order to improve performance (similar to cs).End of session
_ga; _gid; _gatThese cookies are used by Google Analytics software to distinguish users. The information we gather includes but is not limited to how users interact with the Warwick Arts Centre’s web site, which pages are most frequently viewed, how frequently the users visit the web site, traffic source of user visit, demographics data (age and gender), location and device information (make and model). Any data collected is anonymous and used for statistical reporting only.

Other cookies created by Google Analytics include _gid, AMP_TOKEN and _gac_<property-id>. These cookies store other randomly generated ids and campaign information about the user.
Max 2 years
gidThis cookie is used to uniquely identify the browser in order to help with problem diagnostics.01/01/3000
hjClosedSurveyInvitesHotjar cookie. This cookie is set once a visitor interacts with a Survey invitation modal popup. It is used to ensure that the same invite does not re-appear if it has already been shown.365 days
_hjDonePollsHotjar cookie. This cookie is set once a visitor completes a poll using the Feedback Poll widget. It is used to ensure that the same poll does not re-appear if it has already been filled in.365 days
_hjMinimizedPollsHotjar cookie. This cookie is set once a visitor minimizes a Feedback Poll widget. It is used to ensure that the widget stays minimizes when the visitor navigates through your site.365 days
_hjDoneTestersWidgetsHotjar cookie. This cookie is set once a visitor submits their information in the Recruit User Testers widget. It is used to ensure that the same form does not re-appear if it has already been filled in.365 days
_hjMinimizedTestersWidgetsHotjar cookie. This cookie is set once a visitor minimizes a Recruit User Testers widget. It is used to ensure that the widget stays minimizes when the visitor navigates through your site.365 days
_hjIncludedInSampleHotjar cookie. This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.365 days
_hjShownFeedbackMessageThis cookie is set when a visitor minimizes or completes Incoming Feedback. This is done so that the Incoming Feedback will load as minimized immediately if they navigate to another page where it is set to show.365 days

Marketing/Advertising Cookies

These cookies are set by third parties such as YouTube or Twitter. They track your behaviour such as playing videos or which tweets you have already viewed. These cookies may be used by the cookie provider to build a profile of your interests and show you relevant advertisements on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device.

We sometimes embed photos and video content from third party web sites such as YouTube, Vimeo, Facebook, Twitter, Instagram and Flickr. As a result, when you visit one of our pages containing such content, you may be presented with cookies from these web sites. The sharing bar Add This is used to wrap the Tweet and Like buttons for sharing on Twitter and Facebook. The Twitter and Facebook buttons also use cookies which are activated when those buttons are clicked.

We don't control the dissemination of these third party cookies and you should check the relevant third party's web site for more information.

We don't sell the information collected by cookies, nor do we disclose the information to third parties, except where required by law (for example to government bodies and law enforcement agencies).

We sometimes use Google Ads Remarketing pixels to assist with our marketing and delivery of online advertising across the Internet, in particular on the Google Display Network. By better understanding what our audiences are interested in, we can more efficiently promote the Warwick Arts Centre’s events. The technology to do this is made possible by cookies and as such we may place a "remarketing cookie" during your visit.

Google Ads remarketing will display ads to you based on what parts of the Warwick Arts Centre's website you have viewed by placing a cookie on your web browser. This cookie does not in any way identify you or give access to your computer or mobile device. The cookie is used to indicate to other websites that "This person visited a particular page, so show them ads relating to that page." This way we can show you ads that are personalised to you.

If you do not wish to see personalised ads from Warwick Arts Centre you can opt out in several ways:

Opt out of Google's use of cookies by visiting Google's Ads Settings

Opt out of a third-party vendor's use of cookies by visiting youradchoices opt-out.

Please note that opting out won't stop you seeing adverts, just that they won't be tailored specifically to you.).

Cookie NamePurposeExpires
__utmaTwitter - Contains a unique and anonymous identifying ID, which allows us to ensure that subsequent visits to our website are recorded as belonging to the same (unique) visitor.2 years
__utmcTwitter - Works with __utmb to determine when to create a new session for a website visitor.Session
__utmzTwitter - Tracks how you found us and is used to calculate traffic and navigation within the website.2 months
IDEDoubleClick - Serving targeted ads.1.5 years
DSIDDoubleClick – Retargeting ads.2 weeks
_ct_rmmDoubleClick - Help us identify which visitors to our website have seen or clicked one of our adverts.9 months
__sonarDoubleClick - Deliver adverts relevant to your interest.6 months
__gadsDoubleClick - The showing of adverts on the site, for which the owner may earn some revenue.6 months
personalization_idTwitter - This cookie is set due to Twitter integration and sharing capabilities for the social media.2 years
ads_prefsTwitter - Deliver and measure the performance of advertising. 10 years
syndication_guest_idTwitter - These cookies enable users, if they wish, to login to their Twitter account share content fromour websites with their friends.1 year
kdtTwitter - This cookie is set due to Twitter integration and sharing capabilities for the social media.2 years
remember_checked_onTwitter - Determine if user logged in during browser session; allow tweets; record number of times a page is tweeted.10 years
_twitter_sessTwitter - Provide micro-blogging-feed.Session
csrf_same_siteTwitter - Allow Twitter to obtain information anonymously about browsing habits.1 year
csrf_same_site_setTwitter - These cookies enable us to track visitor activity from our Twitter ads on our website.2 years
gdpr_loTwitter 3 months 
eu_cnTwitter - Used to identify you to Twitter, if you do not have a Twitter account or never accessed the website directly then Twitter will assign you a unique code to track your visit to the Twitter feed.6 months
external_refererTwitter - Used by Twitter to save a unique anonymous id for each website visitor.1 month
twitter_ads_idTwitter1 year
auth_tokenTwitter - Enable user authentication.Session
netpuTwitter 1 year
guest_idTwitter - Targeted advertising ID.3 months
twidTwitter - Twitter identification for logged in user.Session
dntTwitter10 years 
tfw_expTwitter - These cookies are used by Twitter to provide embedded content that is displayed in the site.Session
SSIDYouTube - Used to store user preferences12 years
VISITOR_INFO1_LIVEYouTube - Keeps track of user preferences for embedded videos.11 years
enabledapps.uploaderYouTube - Aggregate analysis of Video visitors.1 month
wideYouTube - Should a video be displayed in widescreen.Session
YSCYouTube - Used by YouTube (Google) for storing user preferences and other unspecified purposes.Session
SID ;HSID; APISID; SAPISID; PREF YouTube - Used to customise Google adverts.12 years
LOGIN_INFOYouTube - Identify the user currently watching videos.12 years 
__atuvcAddThis - Social Media share buttons – The cookie is created and read by the AddThis social sharing site.13 months

What to do if you don't want cookies to be set

If you don’t want web sites to store cookies on your computer, tablet or phone, you can modify your browser so that it asks for your permission when a web site wants to set a cookie, or you can refuse cookies altogether. You can also delete cookies that have already been set. If you wish to restrict or block web browser cookies on your device then you can do this through your browser settings; the Help function within your browser should tell you how. Alternatively, the site contains comprehensive information on how to remove cookies on a wide variety of desktop browsers.

For Google Analytics cookies, Google provide a Google Analytics opt-out tool which allows you to specify that you don't want to accept their cookies, not just for our site, but for all sites which use Google Analytics.

To find out more information and opt out of third party cookies, please visit the relevant privacy and cookie policy pages on third party web sites.

To opt out of the HotJar session recording service you can do so using the following instructions. Please note you will need to opt out on each browser that you use.

To disable personalised ads you can update your preferences by visiting Google's Ads Settings and for third-party vendor's cookies by visiting youradchoices opt-out.


Updated: May 2021