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A close up of Rana Begum's Abraaj Group Art Prize: coloured glass triangles Rana Begum - Abraaj Group Art Prize

Frequently Asked Questions

It’s been 4 long years, and we are finally open! Quite a lot has changed both at Warwick Arts Centre and on the University of Warwick campus so we have compiled a list of frequently asked questions below which we hope will help you, whether you are a newcomer or a regular attender.

As with all large-scale building projects, there have a been a few niggles so thank you for your patience.  

What can I expect when I arrive at Warwick Arts Centre?

All 3 cinemas are located on the first floor with lift and stair access. Our ground-floor gallery has now re-opened and is open during University term-time. Benugo Bar & Kitchen is also now open from 9am - 11pm every day.

Our gallery, open in University term-times, is located on the ground floor, just behind Benugo Bar & Kitchen.

Our refurbished Theatre Bar is on the first floor next to the Theatre.

If you have any questions prior to your visit, please get in touch with the Box Office Team who will be able to assist with your enquiry via [javascript protected email address]

What should I do on arrival?

• Remember to bring along your ticket/s in order to gain admittance to the event. If you have an e-ticket you can show it to our stewards on your device or bring along a printout.  

• If your event has been sold as general admission you won’t have selected a specific seat in advance. On arrival at the event, a steward will show you to a seat- just let them know how many tickets you purchased so they can direct you to an appropriately sized group of seats.  

• If you arrive late we appreciate you will want to take your seats immediately, however, to limit disturbance to other members of the audience and artists, we may ask you to wait until a suitable break in the performance. Very occasionally, this may not be possible once a performance has started.  

How do I get to you by car?

If arriving by car, there are AA signs on routes onto the University of Warwick campus.

Please note our old Car Park 7 has been demolished and is now the location of the new Faculty of Arts. 

Our nearest car parks are CRYFIELD VILLAGE and CENTRAL CAMPUS.

If arriving from A45 / Kirby Corner / Westwood end of the campus signs direct you to Central Campus car parks. Car Park 8 / 8A is the nearest to the Arts Centre.

If arriving from A46 / Gibbet Hill Road signs direct you to CRYFIELD VILLAGE car park (though you can also follow signs to Central Campus if you prefer). If you use CRYFIELD VILLAGE, we advise you to park at the end furthest away from the Sports Hub which is closer to the Arts Centre.

There is directional signage for pedestrians to Warwick Arts Centre from CRYFIELD VILLAGE car park and CENTRAL CAMPUS (8/8A) car parks.

Please see the Visit Us section on our website for other travel information, directions and a map of the University of Warwick campus detailing all University car parks and Warwick Arts Centre.

If driving, we recommend that you aim to arrive on campus with enough time to park, pay and walk to the Arts Centre.

We’ve given precise locations for our car parks, using both what3words addresses and links to Google Maps. (What3words provides very precise locations, as a three-word grid reference). For details visit warwickartscentre. co.uk/visit-us/getting-here/

Parking Arrangements 

This year new parking system was introduced on the University of Warwick campus with Automatic Number Plate Recognition (ANPR) parking systems in all main campus car parks.

There is a new easy to use payment app - Apcoa Connect- for parking offering a better parking experience. Everything you need to use this service can be easily organised through the APCOA Connect app (available on Google Play / Apple IOS) or through their website. You can also pay by phone and by text message.

We advise downloading the app in advance of your visit.

More information here

If you have trouble paying via the app you can also pay retrospectively, as well as through a contactless plus chip and dip payment machine within Warwick Arts Centre which will be installed in February 2022. Until then you can pop your registration details into the box at Box Office when you arrive.

Parking Charges

The evening & weekend parking charge is £1 for Arts Centre customers from 5pm to 8am the following day.

The daytime charges are: Up to 2 hours £2 / Up to 3 hours £3 / Up to 4 hours £4 / All day £7.

In which car park should I park?

We advise visitors to use the following car parks:

CRYFIELD VILLAGE Car Park. The entrance is opposite the Sports and Wellness Hub and is entered via the main peripheral route of campus. Aim to park at the furthest end from the Sports Hub and it is then an approx. 5 min walk away from the Arts Centre.

CENTRAL CAMPUS These are also numbered Car Park 8, Car Park 8A, Car Park 6, & Car Park 9 and are the nearest to the Arts Centre.

ALL campus car parks can be used by visitors to Warwick Arts Centre. There are now no restrictions or staff-only car parks.

More information here.

How do I pay for parking if I do not have a smartphone?

You can also now pay retrospectively for parking by phone, as well as, from March 2022, through a contactless payment machine within Warwick Arts Centre. 

Where is Blue Badge Parking?

Free Blue Badge parking spaces are available along Health Centre Road (please see campus map for further details and a map). There are 9 designated blue badge spaces that operate all the time on Health Centre Road and between 6 pm and 6 am the remaining short-stay bays along the road change to Blue Badge holders only- totalling 24 spaces. 

There are a further 9 Blue Badge spaces behind Senate House between 6 am and 6 pm, increasing to 15 after 6 pm.

Parking is FREE on campus upon display of a valid Blue Badge in your vehicle.

Accessible parking details here 

Where will I arrive if I come on Public Transport?

The bus interchange is located next to Warwick Arts Centre  

There is also a taxi rank alongside Warwick Arts Centre.

What is West Midlands Bus on Demand?

This is a service that meets you wherever you are. Think of it as a cross between a taxi and a bus. You can book a ride via an app and be matched with other passengers heading in the same direction. You can book rides when you’re ready to go, or in advance. It operates around the University of Warwick, including Kenilworth, Warwick Parkway, University Hospital Coventry, Leamington Spa & the University's Wellesbourne campus.

More info: warwick.ac.uk/services/estates/transport

How do I book my ticket?

We are encouraging everyone to book online in advance if they can. This ensures that we can send you updates about your visit by email before your visit.

There is a counter service from lunchtime most days. We will be unable to offer advance ticket booking at the counter during busy periods. Any further ticket purchases should be made on your own device via warwickartscentre.co.uk

You can email us any queries at [javascript protected email address]

What should I expect to receive when I book online? / What is an e-ticket?

When you complete your purchase online you will receive 2 emails - one is your receipt and one is your ticket, attached to the email. You do not need to print this out, you can show it on your phone. If you prefer to print it out, that's fine - and it will be checked by a steward and will gain you admittance to the venue.

What access facilities do you now offer?

Access information can be found here.

How do I book if I have access needs?

Please email us at [javascript protected email address] for assistance with your booking.

What is a cashless system?

All of the University of Warwick campus is now cashless so we only accept card payments for tickets, drinks, merchandise and parking (however we have negotiated with the University to support our patrons who do not have a smartphone - see the note above).

What is a baby pass and when should I use it?

Everyone entering an auditoria must have a ticket to comply with our  licencing agreement. On some events, you are able to take in a babe in arms. In this case, you will need to purchase a ticket for your child.

On certain events for very young children, there is a charge for babies under 12 months.

What seating options do I have?

Our online ticketing you can choose your own seat or get the system to choose the best available seat(s). It's up to you. If an event does not have allocated seating you will just be prompted to ask for the number of tickets you require.

Is there a Cloakroom?

Yes, on busy evenings, so our Cloakroom offer may be limited or not available every evening. For security reasons we are unable to store large bags.

Cinema

The use of recording devices is prohibited in our cinemas.

If you attempt to record any part of a film you will be stopped and the police will be called. You risk prosecution and may receive a criminal conviction.

How far in advance do you book your film programme?

Our film programme is predominantly booked on a monthly basis so we can respond quickly to the release calendar, though we do sometimes programme special events and seasons much more in advance. 

We also update our programme weekly by reviewing how films are performing and adding screenings of films that are proving popular with our audience. Our film week traditionally starts on a Friday and any additional screenings from that Friday are usually confirmed by the Tuesday morning of that week at the latest.

Do you have a printed film guide?

We no longer offer a printed film guide. You can pick up a print-out of our weekly programme at the box office. Alternatively, we send a PDF version of our weekly and monthly programme through our weekly newsletter. To sign up to our newsletter please sign up to our newsletter.

How can I book tickets?

You can book tickets online through our website, over the phone on 024 7652 4524 or in person at our box office. Please note, we are a cashless venue and will only accept card payments. 

Our box office opens 30 minutes before the start of the first screening, and closes 30 minutes after the start of the last screening. 

What are your prices?

Before 6pm, our cinema tickets are £9 (full), £8 (concession), £5 (under-26s)

From 6pm, our cinema tickets are £10.50 (full), £9 (concession), £5 (under-26s)

Our prices do vary for special events and broadcasts of live performances. Please check the relevant event listing for more information.

What is your refund policy?

Tickets are not normally refundable. If you are unable to attend a screening or event as a result of a Covid-19 diagnosis, please do get in touch with our box office team on 024 7652 4524.

Tickets can be exchanged for another screening or for a credit voucher valid for 365 days (Credit vouchers can only be redeemed against future ticket purchases). If you would like to take advantage of this service you must return proof of your original tickets to the Box Office via email at least 24 hours before the screening (14 days for groups of 9+). There is an administration fee of £1 per ticket. Tickets purchased as part of a subscription cannot be exchanged for credit vouchers. The booking fee is not refunded.

Any credit not used after 365 days have elapsed will go to the Warwick Arts Centre Development Fund.

Can I hire your cinemas?

We’re currently limited in how we can hire out our cinema spaces. However, you may enquire at cinema@warwick.ac.uk. Please send as much information about your prospective event as possible when enquiring.

What is the age guidance for films?

The great majority of the films we show are given an official certificate from the BBFC to help audiences make informed decisions when choosing what films may be suitable for them or not. When available, we will also provide additional insight as to why a film has been given a specific certificate – this can be found under the ‘Need to Know’ section of each listing. If we’re still waiting on an official certificate from the BBFC, we will mark the film as Cert TBC and will update the listing as soon as we can. If, for whatever a reason, a film cannot be certificated ahead of one of our screenings, we will provide age guidance under the ‘Need to Know’ section of the listing. Please make sure to check the age guidance and additional insight provided before purchasing a ticket. Our team may ask for proof of age to gain access to screenings.

Can I film or take photos in your cinemas?

Filming and photography is strictly prohibited inside our cinema screens. Anyone attempting to record any part of a film will be stopped and the police will be called. You risk prosecution and may receive a criminal conviction.

How accessible are your cinemas?

All of our cinemas are accessible via one of our lifts and we have wheelchair spaces in each of our screens. For more information about how physically accessible our building is, go here. If you have access requirements that are not referred to on our website, please contact us at cinema@warwick.ac.uk

When captions are made available to us, we will programme a number of screenings as captioned. A list of captioned screenings can be found within the copy of each listing, if available. 

Can I bring food and drinks into your cinemas?

You may bring snacks, sweets or chocolates, as well as drinks into our cinemas. Please note, we have a strict no hot food policy in those venues. If you have food and drink with you, we ask that you be mindful of everyone else’s experience and that you keep noise to an absolute minimum. Please open any packages ahead of the start of the film, and decant food into less noisy containers if at all possible.

If you are planning on purchasing food and/or drinks on site, please note that we are a cashless venue and will only accept card payments.

I have a question, comment or suggestion I would like to pass onto your team, how do I contact you?

If you would like to reach us to discuss the cinema in particular, please contact our team at cinema@warwick.ac.uk We will aim to get back to you within 48 hours. Please note, our inbox is not managed on Saturdays and Sundays.