Frequently Asked Questions
The use of recording devices is prohibited in our cinemas.
If you attempt to record any part of a film you will be stopped and the police will be called. You risk prosecution and may receive a criminal conviction.
How far in advance do you book your film programme?
Our film programme is predominantly booked on a monthly basis so we can respond quickly to the release calendar, though we do sometimes programme special events and seasons much more in advance.
We also update our programme weekly by reviewing how films are performing and adding screenings of films that are proving popular with our audience. Our film week traditionally starts on a Friday and any additional screenings from that Friday are usually confirmed by the Tuesday morning of that week at the latest.
Do you have a printed film guide?
We no longer offer a printed film guide. You can pick up a print-out of our weekly programme at the box office. Alternatively, we send a PDF version of our weekly and monthly programme through our weekly newsletter. To sign up to our newsletter please sign up to our newsletter.
How can I book tickets?
You can book tickets online through our website, over the phone on 024 7652 4524 or in person at our box office. Please note, we are a cashless venue and will only accept card payments.
Our box office opens 30 minutes before the start of the first screening, and closes 30 minutes after the start of the last screening.
What are your prices?
Before 6pm, our cinema tickets are £9 (full), £8 (concession), £5 (under-26s)
From 6pm, our cinema tickets are £10.50 (full), £9 (concession), £5 (under-26s)
Our prices do vary for special events and broadcasts of live performances. Please check the relevant event listing for more information.
What is your refund policy?
Tickets are not normally refundable. If you are unable to attend a screening or event as a result of a Covid-19 diagnosis, please do get in touch with our box office team on 024 7652 4524.
Tickets can be exchanged for another screening or for a credit voucher valid for 365 days (Credit vouchers can only be redeemed against future ticket purchases). If you would like to take advantage of this service you must return proof of your original tickets to the Box Office via email at least 24 hours before the screening (14 days for groups of 9+). There is an administration fee of £1 per ticket. Tickets purchased as part of a subscription cannot be exchanged for credit vouchers. The booking fee is not refunded.
Any credit not used after 365 days have elapsed will go to the Warwick Arts Centre Development Fund.
Can I hire your cinemas?
We’re currently limited in how we can hire out our cinema spaces. However, you may enquire at email@example.com. Please send as much information about your prospective event as possible when enquiring.
What is the age guidance for films?
The great majority of the films we show are given an official certificate from the BBFC to help audiences make informed decisions when choosing what films may be suitable for them or not. When available, we will also provide additional insight as to why a film has been given a specific certificate – this can be found under the ‘Need to Know’ section of each listing. If we’re still waiting on an official certificate from the BBFC, we will mark the film as Cert TBC and will update the listing as soon as we can. If, for whatever a reason, a film cannot be certificated ahead of one of our screenings, we will provide age guidance under the ‘Need to Know’ section of the listing. Please make sure to check the age guidance and additional insight provided before purchasing a ticket. Our team may ask for proof of age to gain access to screenings.
Can I film or take photos in your cinemas?
Filming and photography is strictly prohibited inside our cinema screens. Anyone attempting to record any part of a film will be stopped and the police will be called. You risk prosecution and may receive a criminal conviction.
How accessible are your cinemas?
All of our cinemas are accessible via one of our lifts and we have wheelchair spaces in each of our screens. For more information about how physically accessible our building is, go here. If you have access requirements that are not referred to on our website, please contact us at firstname.lastname@example.org
When captions are made available to us, we will programme a number of screenings as captioned. A list of captioned screenings can be found within the copy of each listing, if available.
Can I bring food and drinks into your cinemas?
You may bring snacks, sweets or chocolates, as well as drinks into our cinemas. Please note, we have a strict no hot food policy in those venues. If you have food and drink with you, we ask that you be mindful of everyone else’s experience and that you keep noise to an absolute minimum. Please open any packages ahead of the start of the film, and decant food into less noisy containers if at all possible.
If you are planning on purchasing food and/or drinks on site, please note that we are a cashless venue and will only accept card payments.
I have a question, comment or suggestion I would like to pass onto your team, how do I contact you?
If you would like to reach us to discuss the cinema in particular, please contact our team at email@example.com We will aim to get back to you within 48 hours. Please note, our inbox is not managed on Saturdays and Sundays.
Enjoy your visit
How to reach us, whether you’re travelling by car or public transport. Includes information on Accessible Parking.
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