Terms and Conditions

Tickets can be purchased online 24 hours a day, by telephone on 024 7649 6000 or in person over the counter during Box Office opening hours.  

Phone lines are open 3pm - 7pm every day, apart from Bank Holidays. The counter is open from 1.30pm every day (or 30 min before the first performance if earlier). These opening hours are occasionally subject to change.  

We encourage bookers to choose free e-tickets as their preferred choice of delivery. These can be stored on your mobile device or printed out to gain entry to our auditoria.  

We can also issue tickets by post for a small charge, or by collecting from Box Office.  

You will need to provide your name, address, postcode, email address and a telephone number when making a booking. Please check your ticket details carefully as mistakes cannot be rectified after the booking has been confirmed.  

Payment 

We accept payment by Visa, Delta, Mastercard, Maestro and Theatre Tokens or Warwick Arts Centre Gift Vouchers.  

Reservations 

We can reserve tickets without payment for a certain period of time. Our Box Office team can advise you further.  

Discounts

Discounted tickets, if available, are shown in brackets and available to over 60s in full time retirement, under 16s, recipients of job seekers allowance, students aged 16+ with a valid educational institute ID (NUS Extra is not accepted), and GoCV+ holders. Discounts cannot be combined with other offers (unless specifically stated), or applied retrospectively, and may be withdrawn at any time. Proof of ID may be requested.  

Offers

From time to time we may make additional special offers in addition to those published in brochures or on our website. 

A booking fee (per individual ticket) is added to all tickets, whether on the phone, in person or online. The booking fee is included in the published price of all tickets and is invested back into the organisation, helping to maintain the programme, services and activities you experience during your visit to Warwick Arts Centre.  

Current booking fees are as follows:  

Butterworth Hall: £4  

Theatre: £3  

Studio: £1.50  

Cinema: £1.50  

All other venues: £1 

Ticket Refunds  

If an event goes ahead as scheduled, tickets are not refundable.  

Cancellations and Event Changes  

Artists, programme and performance details are correct at the time of sale or print publication, but changes may be unavoidable.  

Warwick Arts Centre reserves the right to change the venue, layout, location of your seat and start and finish times of any performance, and to alter the performance and cast where necessary owing to unforeseen circumstances.  Should any of the above change, Warwick Arts Centre will not be liable for the payment of any compensation or for any loss of money and/or expenses incurred.  

In the case of a cancelled or postponed performance or screening, we will endeavour to contact audiences in advance by email, and, if possible, by phone. We will also post updates on our website, and, if possible, on our social channels.  

If a performance or screening is cancelled at Warwick Arts Centre we will refund tickets, booking fee and any ticket refund protection purchased, but not any additional travel, accommodation or other additional consequential losses.    

Refunds due to cancellation will be issued to the original payment method.  

If a performance or screening is postponed, ticket holders will be contacted by the Box Office and tickets will be automatically transferred to the new date. If you are unable to attend the new date, we will refund the tickets, booking fee and any ticket insurance.  

Exchanging your Tickets  

If you are unable to attend a performance or screening, tickets can be exchanged for another performance or screening or for a credit voucher (to the equivalent face value less the booking fee) valid for 365 days. Credit vouchers can only be redeemed against future ticket purchases.  

If you would like to exchange your tickets you must return proof of your original tickets to the Box Office via ticketing@warwick.ac.uk at least 24 hours before the performance (14 days for groups of 9+). There is a per ticket administration fee on live events. Cinema tickets can be exchanged for no additional fee. Tickets purchased as part of a subscription or ticket package cannot be exchanged for credit vouchers.    

Reselling tickets  

Tickets purchased from Warwick Arts Centre cannot be resold for commercial gain. We may cancel tickets and refuse entry if we have reason to believe this condition has not been respected. Customer accounts may also be suspended.  

Tickets sold via Ticket Agents  

Warwick Arts Centre occasionally sells tickets through agencies such as Ticketmaster or See Tickets. Agency tickets may be subject to different terms and conditions - please check their websites for details. We accept no responsibility for tickets or services purchased via an agency or third party.  

Customers may opt into the SecureMyBooking Ticket Refund Protection Programme on selected events for a fee (applied per ticket).  

This covers:  

• Accident, injury or illness (including Covid-19)  
• Severe weather preventing travel to the arts centre  
• Travel delays due to breakdown or public transit failures  

For full terms and conditions and how to claim, please visit here  

Please be aware that Warwick Arts Centre does not manage SecureMyBooking.

We are here to welcome you. If you have any access requests, please let us know when you book and we will do all we can to accommodate your needs. Please see our Access page for more information. 

Animals are not permitted in auditoria other than Guide Dogs and recognised Assistance Dogs. 

Warwick Arts Centre offers different membership schemes - see our Memberships here for more details.  

Memberships are available for those 18+ as customers require their own Arts Centre account.

Film Club  

Film club memberships grant you discounted cinema tickets to all films, including Event Cinema and Wednesday matinees (excluding Mystery films and relaxed screenings). Discounts on Event Cinema are not included with the U26 Film Club membership. The discount can be claimed once per film.

Vehicle registration for free parking requires 7 days to activate from point of providing the VRN to the Box Office. If you are visiting within that 7 day period, please alert our Box Office staff so your vehicle can be registered to avoid charges.

You only need to register your VRN once for the duration of your membership but upon renewal (or taking out a new membership if outside the renewal period), please inform Box Office again even if your VRN has not changed.

Only one car can be registered at any time. If you change your car, please inform Box Office staff.

Free parking is not included with our U26 Film Club.  

Free parking is exclusively for use to attend the Arts Centre.

A List  

A List Membership grants you early access to tickets (normally 24 hours) for selected events.

Community Membership  

£4 cinema tickets do not apply to Event Cinema (live or recorded performances broadcasted into our cinemas).  

There is a limit of 4 tickets per customer per film and 2 tickets per customer for selected live events.  

All memberships last for one year and we will send you an email reminder asking if you would like to renew. The renewal period is within the last month of the existing membership.  

Please note that memberships are non-transferrable and cannot be gifted - they are solely for the use of the purchaser.  

All offers are subject to availability. 

Tickets for Schools

For certain events, tickets can be purchased at reduced prices for teacher-led school/college groups. See the schools page, our brochure or email groupbookings@warwick.ac.uk. Tickets for school/college groups must be paid for no later than 14 days prior to a performance. 

Tickets for Groups 

For certain live events and film screenings, group discounts are offered to groups of 9 or more people – see our groups page or please email groupbookings@warwick.ac.uk for further details.

Tickets for groups must be paid for no later than 14 days prior to a performance. 

Age Restrictions  

Babies and Children aged 24 months or younger - To comply with our licensing regulations all children, including babes-in-arms, must have a baby pass. Baby passes can be booked by contacting the Box Office. Please check suitability of the performance with Box Office in advance.  

For family shows aimed at children aged under 2, ALL attendees, including the child, MUST purchase a ticket.  

For most family shows not directly aimed at children under 2:  

• Babies under 12 months of age may attend free of charge with a valid Baby Pass  
• Children aged 12 months to 24 months will be charged £4  
• Children aged over 2 will be charged the advertised children’s price  

Please note that, occasionally, the above is not applicable and different conditions apply. Please always refer to the event page on the website for clarification.    

Age Policy  

Our Visitor Experience team will challenge anyone trying to enter into our auditoria or cinemas if they look underage or are unaccompanied.  

Hall, Theatre, Studio and other performance spaces:  

Children under the age of 16 must be accompanied by an adult aged 18+ years when attending events or performances  

Age guidance is provided where possible on our listings. 

Cinemas:  

Children aged 14 and under must be accompanied by an adult aged 18+ years when attending the cinema  

Age restrictions and guidance are in place for all films (U, PG, 12, 12A, 15, 18) which is stated on our event listings when provided    

If you have complaints relating to any aspect of your experience at Warwick Arts Centre please contact the Duty Manager as soon as possible, preferably before the performance or during the event - any of our Visitor Experience Assistants will be able to find the Duty Manager to assist you. 

Any complaints regarding any aspect of your visit must be made within 7 days of the performance. Please email visitorexperience@warwick.ac.uk

All visitors must abide by our Code of Conduct. 

The purchaser of the ticket is responsible for the whole party’s compliance with our Code of Conduct, whether or not they are attending the event.  

All persons must follow the instructions of any officials of the premises. Any persons in breach may be ejected from the building.  

Warwick Arts Centre is a non-smoking building. Smoking, vaping or the use of e-cigarettes is prohibited throughout the building except in designated external areas where provided.  

Conditions of Entry

Everyone entering the auditoria for an event needs a valid paper ticket or e-ticket which must be produced on arrival and shown to a member of staff.  

Latecomers 

If you arrive late,  we appreciate that you’ll want to take your seats on arrival. However, to limit disturbance to fellow audience members and artists we may ask you to wait until a suitable break in the performance. The length of time you will need to wait will be at the visiting artists' discretion and will vary depending on the event. This may be the interval, and on occasions we cannot guarantee entry.    

Personal Property 

Persons attending the arts centre are responsible for their own possessions so please take care of all personal property. Warwick Arts Centre will not be liable for any loss or damage to personal property brought into the building.    

Unauthorised Trading

Unauthorised trading, solicitation, distribution of promotional materials or commercial activity is not permitted anywhere in the building (or on campus) without written permission.  

Alcohol purchased outside Warwick Arts Centre is not permitted on the premises. Food and drink purchased outside Warwick Arts Centre is not permitted within the auditoria. Exceptions may be made for medical, dietary, accessibility or religious requirements. Visitors requiring such exemptions are encouraged to contact Box Office in advance. 

Reusable plastic water bottles are permitted, however any bottle brought into the building may be subject to inspection and visitors may be asked to open it during security screening.

We do not permit unauthorised use of cameras and recording equipment within the auditoria and foyers. Mobile phones are permitted for ticket display only and should be switched off or placed on silent mode during performances and screenings unless expressly permitted by the visiting company. Recording restrictions apply depending on the event and is strictly forbidden within the cinemas. 

As a member of the audience, you may be filmed, photographed or recorded for broadcasts, security or health and safety reasons. Purchasing a ticket signifies your consent to being included in and to the exploitation of such films and recordings without any rights for payment. 

On occasions, Warwick Arts Centre, University of Warwick and third parties may carry out general filming and sound recording in or around the building.  

Safety & Security Measures 

At Warwick Arts Centre, the safety, security and enjoyment of all visitors, artists, staff and volunteers is our highest priority. We ask all visitors to read and follow the information below before attending an event. 

Warwick Arts Centre reserves the right to refuse admission or remove any person from the premises without refund where their behaviour may negatively affect the safety, wellbeing or enjoyment of other visitors, performers or staff. This includes, but is not limited to: 

• Violent, aggressive, threatening or abusive behaviour 
• Discriminatory, derogatory or offensive language or conduct 
• Anti-social or illegal behaviour 
• Harassment of staff, performers or other visitors 
• Deliberate damage to venue property or infrastructure 
• Behaviour indicating intoxication through alcohol or drugs 
• Any breach of our code of conduct 

Anyone removed from the arts centre may be reported to the police where appropriate. 

To help create a safe and secure environment, CCTV monitoring is in place across the building and enhanced security measures may be in place at any event. 

All visitors and their belongings may be searched as a condition of entry. Refusal to cooperate with security screening may result in denied admission. Please allow additional time for security checks and arrive early where possible. 

These measures may include: 

• Bag checks and security screening at entrances 
• Searches of persons and belongings 
• Handheld metal detector screening 
• Security staff and stewards throughout the building 
• Coordination with West Midlands Police and other emergency services 
• Crowd management and emergency evacuation procedures 

Bag Policy 

To support efficient entry procedures and enhance security, visitors are encouraged not to bring bags unless necessary. Visitors who need to carry medical equipment or essential items should speak to a member of staff who will be happy to assist. 

Where bags are required: 

• Bags should be no larger than A4 size wherever possible 
• Large bags, suitcases, holdalls and rucksacks are strongly discouraged 
• Any item that may obstruct access routes, exits or gangways must not be brought into the auditoria 
• Large items may be required to be left in the Cloakroom, subject to space availability, checking and any applicable charge 
• Rucksacks and oversized bags may not be permitted into certain events or spaces 
• All bags are subject to search

The following items are not permitted anywhere within Warwick Arts Centre: 

• Dangerous or Illegal Items
• Weapons of any kind 
• Replica, imitation or toy weapons 
• Knives and bladed articles 
• Fireworks, sparklers or flares 
• Smoke bombs or smoke canisters 
• Explosives 
• Dangerous or hazardous materials 
• Laser devices or laser pointers 
• Controlled drugs or psychoactive substances 
• Nitrous oxide canisters 
• Aerosols and gas canisters
• Glass bottles, jars or vessels 
• Metal bottles, flasks or cans 
• Animals (other than Guide Dogs and recognised Assistance Dogs)
• Any item that could be adapted for use as a weapon or may compromise public safety 
• Drones or remote-controlled devices 
• Noise, Disruption and Demonstration Items 
• Megaphones, air horns and whistles 
• Sound systems 
• Amplified devices 
• Video or audio recording equipment including tripods and meta smart glasses
• Professional cameras with detachable lenses
• Tablets, laptops or computers
• Large banners or flags, poles or flagpoles 
• Party poppers 
• Selfie sticks 
• Camping equipment including folding chairs and tents
• Large umbrellas 
• Scooters, skateboards or hoverboards 
• Studded belts, chains or spiked accessories 
• Any item deemed offensive, inappropriate or unsafe by arts centre management 
• Unauthorised merchandise for sale or trading 
• Inflatables, balloons or beach balls 

Warwick Arts Centre reserves the right to prohibit additional items where deemed necessary.

Please refer to our Privacy Notice which informs you of your privacy rights and how we use and look after your personal data when you engage with Warwick Arts Centre.

Updated: September 2026