Frequently Asked Questions

How do I book?

We encourage visitors wherever possible to book directly through our website in advance. This will ensure you receive the latest updates before your visit. 

If you’d prefer to book in person or over the phone, our box office is open Monday-Sunday from 30 minutes before the first event of the day until 15 minutes after the final event of the day. Please note, we are a cashless venue.  

Is there a booking fee?

A non-refundable booking fee is added to all ticket prices. This fee is included in the published price of all tickets.  

The booking fee applies to all tickets whether purchased by phone, online or at the counter, and is invested back into the organisation, helping to maintain our programme, services, and activities.

How do I get my tickets? 

E-tickets - If you’ve selected e-tickets, you’ll receive two emails after confirming your booking. The first email is your receipt. The second will follow shortly with your e-tickets attached as a PDF. Please check your junk or spam folder if your e-tickets do not arrive within the hour. Show these tickets on your device (or print out) to gain access into the venue.  

Collect at Box Office - If you’ve selected to collect your tickets, you’ll need to bring proof of ID and confirm your account details. Our Box Office can get very busy before performances, so please keep this in mind.

Post to your address - If you’ve selected to have your tickets posted, you should receive these within 4 weeks. We don’t post tickets for the cinema or for any events with fewer than 5 days until the performance.  

Do you offer concessions or discounted tickets?

Concessions and discounted tickets are available on selected performances, screenings and events.* When selecting your seat, you will see all ticket prices. These include (but are not limited to) Under 26, Student Saver, Senior Citizen, Go CV+ and Job Seekers. Please ensure you select the appropriate ticket price.  

*These cannot be combined with any other offers (unless specifically stated) or applied retrospectively. Please note, Warwick Arts Centre can decide to withdraw these offers at any time, and proof of ID may be required.  

We offer free companion tickets for anyone who requires a carer, relative or friend with them for assistance.  

Is there an age restriction on events?

Cinema - In our cinemas, age certifications apply and are displayed at the time of booking. Where necessary, proof of ID is required for entry to a screening. 

Live events - Age guidance or restrictions may apply on some live events. These will be displayed at the time of booking and proof of ID may be required. 

Please read all information carefully as we reserve the right to refuse entry and will be unable to refund your tickets if the criteria isn’t met.  

At all times, children under the age of 14 (in our cinemas) and under the age of 16 (for our live programme) must be accompanied by an adult aged 18+. 

I have a child under 24 months - can they attend?

To comply with licensing regulations, all children, including babes-in-arms, must have an admission ticket.

For children's shows aimed at children aged under 2 ALL attenders, including the child, must purchase a ticket.

For children's shows not directly aimed at children under 2:

• Babies under 12 months of age may attend free of charge with a valid Babes in Arms or Baby Pass ticket
• Children aged 12 months to 24 months will be charged £4
• Children aged over 2 will be charged the advertised children’s price

Please note that, occasionally, the above is not applicable and different conditions apply. Please always refer to the event page for clarification.

For certain other live events, babes in arms may be admitted although they must have a ticket to comply with our licensing regulations. Please check suitability of the performance with Box Office in advance.

 What memberships do you offer?

Film Club - For film buffs and movie fans, our Film Club offers great savings on tickets, free parking at weekends and evenings, and a free ticket in your birthday month.  

Under 26 Film Club - For just £10 a year, our Under 26 Film Club offers £5 tickets to our varied programme.  

A List Membership - Our A List Members get priority access to tickets for the live programme.  

Where is Warwick Arts Centre?

Warwick Arts Centre is located at the centre of the University of Warwick campus. 

How do I get there by public transport?

We encourage visitors to use public transport wherever possible as part of our commitment to environmental sustainability.

The bus and taxi interchange is right alongside our building. You can find specific routes and journey planners on our Getting Here page.

How do I get there by car?

Warwick Arts Centre is well connected to major roads and routes nearby. Further details are on our Getting Here page. 

Which car park do I use and how do I pay?

There are several car parks you can use on the University of Warwick campus with varied walking distances to Warwick Arts Centre. For full details, directions, charges and how to pay, see our Getting Here page. 

I need accessible (Blue Badge) parking, where do I park?

Information about accessible parking and how to register your vehicle is on our Getting Here page.

What accessibility facilities are available?

We strive to make our building as accessible as possible. Please visit our Accessibility webpage for full details of our provision. 

What accessible performances are on offer?

We offer a range of enhanced performances including captioned, BSL interpreted, audio described and relaxed performances. For further details, please visit our accessible performances page.

How do I book if I have access needs?

If you require an access seat, or additional assistance for your visit, please contact our Box Office team.  

We currently only allow access seating to be booked this way to ensure we can make the necessary arrangements for your visit.  

Do you offer companion tickets?

We offer free companion tickets for anyone visiting our performances, screening or events who requires a carer, relative or friend with them for assistance. Please ensure you request a companion ticket at the time of booking with our Box Office team.

Can I bring my assistance dog?

Yes. Assistance Dogs are welcome in all spaces. Please let us know when you book so we can accommodate them. We’re also happy to look after your Assistance Dog during the performance (by prior arrangement). Please see here for more information on our Assistance Dogs policy. 

What time is the building open?

On most days, Warwick Arts Centre is open to the public from 8.30am - 10.30pm (9am - 10pm on Sundays). While all facilities may not be open all the time, visitors are welcome to study, relax and meet in our foyer spaces.

What can I expect when visiting Warwick Arts Centre?

Whether you’re coming to see a performance or screening, or just want to hang out in our vibrant building, we look forward to welcoming you.  

There’s always something going on with four live performance venues, three cinema screens, the Mead Gallery, the Music Centre, Benugo Bar & Kitchen and Panda Mami.  

I'd like to visit the Mead Gallery. When is it open and do I need to book tickets?

The Mead Gallery is open during University term-times and entry is free. You don't need to book a ticket to enter our exhibitions. 

You can find out about upcoming visual arts events and exhibitions here.

What food and drink facilities are available?

There are a range of options on site for food and drink in our spaces:

Benugo Bar & Kitchen - open daily for coffee, pastries and a seasonal menu for lunch and dinner.  

Panda Mami - a buffet-style restaurant offering an expansive selection of dishes from across the globe.

Theatre Bar - located upstairs, the bar is open on busy nights and is well stocked with a wide range of drinks.  

Snack Stations - these are our pop-up outlets offering crisps, snacks, popcorn, sweets, ice cream and drinks.  

Are dogs allowed in the building?

We only allow Assistance Dogs in our building. Please see here for more information on our Assistance Dogs policy.

What does being a ‘cashless venue’ mean?

The University of Warwick campus is cashless, meaning we only accept card payments for all purchase.

What time should I arrive?

We recommend leaving plenty of time for your journey in case of unexpected delays. If you are early, you are welcome to take a seat in our foyers or grab some food or drink.

For most performances, the auditorium opens approximately 30 minutes before the start of the show.  

Can I take food and drinks into the auditorium?

Snacks, sweets, crisps, ice cream and drinks (not in bottles) are permitted in all our venues. 

Due to licensing reasons, we have strict policies regarding the following:

• No hot food, glass or bottles are permitted in our venues
• Any hot drinks must be in paper cups with the lid securely on
• No alcohol purchased outside the building can be brought inside

For more information, see our terms and conditions. We encourage you to be mindful of other visitors and keep noise to a minimum.  

Can I take photos and videos of the performance?

Whether photography is permitted depends on the agreement with the visiting company. It’s best to look out for signage or ask a member of the team. We ask you to respect the visiting company’s wishes and thank you for your co-operation.

Will merchandise be available?

If merchandise is available, this is usually available pre-show, at the interval, and afterwards in the foyer. 

What happens if I am late?

To limit disturbance to fellow audience members and artists we may ask you to wait until a suitable break in the performance. The length of time you will need to wait will be at the visiting artists' discretion and will vary depending on the event. This may be the interval, and on occasions we cannot guarantee entry.

What happens if I think I’ve lost or left an item behind? 

If you think you have misplaced something, please contact the Box Office team. 

I have a question, comment, or suggestion. How do I contact you?

Please visit our Contact Us page to direct your comment or query to the relevant team.  

How do I hire your venues?

You can find out more about venue hire here. 

How do I join the team?

You can find all our current vacancies here.

How can I support you further?

Warwick Arts Centre is a charity, and we appreciate all support from our visitors. You can support us by donating, leaving a legacy gift (link), or volunteering your time.